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Subject of the Contract
These General Terms and Conditions govern the purchase of products offered on the seller’s website by Quellenhof GmbH, Pseirerstraße 47, IT-39010 St. Martin in Passeier (BZ), Italy, registered with the Bolzano Companies Register under number 00679110213, REA: BZ – 70611, VAT No.: IT00679110213, Tax ID: IT00679110213.
The display of goods in the online shop does not constitute a legally binding offer but rather an invitation to submit an order. By clicking the “Place order” button, the buyer submits a binding offer.
The seller confirms receipt of the order via e-mail.
The purchase contract is concluded only upon written confirmation by e-mail from the seller. The place of contract conclusion is the seller’s registered office.
Only persons of legal age are permitted to purchase alcoholic products.
Acceptance of the Terms and Conditions
By clicking the “Place order” button, the buyer expressly accepts these General Terms and Conditions in full, unless otherwise agreed in writing with the seller.
Prices and Payment
All prices are in euros and include Italian VAT (IVA). The seller reserves the right to change prices in the online shop at any time.
Payment methods accepted are: credit card, PayPal, bank transfer.
The goods will be shipped only after payment is received.
Shipping Costs and Delivery
The shipping costs and any fees, taxes and duties incurred shall be borne by the buyer, unless free shipping is indicated on the website or communicated by the seller by e-mail. The costs will be communicated to the buyer on the website or by e-mail.
The ordered goods shall be delivered by a courier or carrier selected by the seller to the delivery address specified by the buyer.
Delivery is usually made within 10 working days of receipt of payment.
The products are delivered in the name and interest of the buyer. The risk is transferred to the buyer when the goods are handed over.
If delivery is impossible for reasons for which the seller is not responsible, the seller is entitled to withdraw from the order.
The buyer undertakes to accept the delivery personally, unless he has authorized another person capable of acting to accept the delivery. In the event of creditor default, the seller reserves the right to claim any damages.
Limitation of Liability
The seller is not liable for delays or failure to deliver due to force majeure or unforeseeable events.
The seller assumes no liability for theft, loss or damage if the parcel is not received personally by the buyer and is left by the courier.
Right of Withdrawal (Legislative Decree 206/2005)
The right of withdrawal applies to all legal entities and products regulated by Legislative Decree no. 206 of September 6, 2005. The provisions of Legislative Decree no. 206 of September 6, 2005 also apply to the seller's warranty obligations and guarantee provisions.
The buyer, if he is considered a consumer according to Legislative Decree no. 206/2005, has the right to withdraw from the purchase contract within 14 (fourteen) days from receipt of the ordered goods. For this purpose, the seller must be informed by means of a clear statement (e.g. a letter sent by post, fax or e-mail or the model withdrawal form attached in Annex I, section B of Legislative Decree no. 21/2014).
The goods must be returned immediately, but no later than fourteen (14) days from the day on which the Buyer notifies the Seller of its decision to withdraw from the contract. The buyer is liable for any loss in value of the goods if this is due to handling that goes beyond what is necessary to check the quality, properties and functionality of the goods.
Exclusions from withdrawal:
- goods made to the consumer’s specifications or clearly personalized;
- sealed goods not suitable for return for health or hygiene reasons if unsealed;
- digital content not supplied on a physical medium once execution has started;
- any other case provided by Legislative Decree 206/2005.
The buyer who properly exercises his right of withdrawal will be reimbursed for all payments already made, including the delivery costs for sending the goods. Excluded from this are additional costs incurred as a result of the buyer having expressly chosen a shipping method other than the cheapest standard shipping method offered by the seller.
The refund will be made within fourteen (14) days from the day on which the seller was informed of the exercise of the right of withdrawal. The same means of payment used by the buyer in the original transaction will be used for the refund, unless expressly agreed otherwise.
The seller is entitled to refuse repayment until he has received the goods back or the buyer has provided proof that he has returned the goods - whichever is the earlier - unless the seller has agreed to accept the return shipment himself.
Data Protection
Please refer to the privacy policy available at the provided link.
Governing Law and Jurisdiction
This contract is governed by Italian law. In particular, the provisions of the Italian Civil Code and the Consumers' Code shall apply.
The parties expressly agree that the place of jurisdiction shall be the district in which the Seller has its registered office.
In accordance with EU Regulation no. 524/2013, the Seller draws the Buyer's attention to the fact that the European Commission has set up a platform for online dispute resolution (ODR platform), which can be accessed at the following link: http://ec.europa.eu/consumers/odr/. This platform offers consumers the opportunity to resolve disputes in connection with online purchase or service contracts out of court. The seller's e-mail address for contacting us in the context of such proceedings is: shop@quellenhof.it.
For disputes relating to online purchase contracts between a consumer residing in the province of Bolzano or Trento and Quellenhof GmbH, the latter declares to participate in an alternative dispute resolution procedure before the body “Onlineschlichter.it” (Zwölfmalgreiner Straße 2, 39100 Bolzano, e-mail: info@onlineschlichter.it, phone: 0471 975597, fax: 0471 979914). Complaints can be submitted directly via the website www.onlineschlichter.it.
Final Provisions
If any clause is found to be invalid, the remaining terms shall remain unaffected.
These Terms and Conditions are provided in Italian, German and English. In case of discrepancies, the German version shall prevail.