Our new online shop is here – Free shipping from €100
Your shopping cart is empty
Do you have questions about your purchase in the Quellenhof Online Shop? Here you will find answers to frequently asked questions about our products, ordering processes, shipping options, and returns. If you need further information or have specific concerns, our customer service team is happy to assist you. Simply contact us via email at shop@quellenhof.it. We look forward to helping you!
Select the products you wish to purchase and add them to your cart. Then proceed to checkout, log in to your customer account (or register), choose your preferred payment method, and confirm the order. Once completed, you will receive an order confirmation by email.
We accept Visa and Mastercard credit cards, PayPal, and bank transfer.
For orders under €100, a flat shipping fee of €15.00 applies. Orders of €100 or more qualify for free shipping.
Delivery usually takes 7 to 10 working days after payment has been received.
If needed, please contact our customer service as soon as possible. Once your order has been shipped, it can no longer be changed or cancelled.
If you are not satisfied with an item, you can return it within 14 days. Please fill out the return form and include it with the item. Return shipping is free if the withdrawal takes place within the legal time frame.
If you receive a damaged item, please contact us within 14 days. Fill out the complaint form and, if possible, include photos of the damaged product. We will promptly arrange a replacement or refund. In this case, return shipping is free of charge.
Our customer service team is available by phone at +39 0473 645474 and by email at shop@quellenhof.it – Monday to Friday from 08:00 a.m. to 5:00 p.m..
As soon as your order is shipped, you will receive an email with the tracking link provided by our logistics partner X4U.
No, creating a customer account is not required to place an order. However, we recommend setting up a personal account to enhance your shopping experience. With your customer account, you can keep track of your purchases and save valuable time:
With your personal account, you can keep track of your purchases and save time:
Yes, we also ship to selected countries outside of Italy. Available delivery options will be shown during the checkout process.
Yes – your data is processed in accordance with the General Data Protection Regulation (GDPR) and transmitted securely via encrypted connections. You can find more details in our privacy policy.
No, there is no a minimum order value.
As soon as we have received and checked your return, we will refund the corresponding amount via the same payment method you used for the original order.
You can update your shipping address at any time in your customer account, as long as the order has not yet been shipped. If the order has already been dispatched, please contact our customer service.